Problems shutting down Windows XP
February 27, 2007 4:58 PM Subscribe
I'm running Windows XP on a two-year old Dell Dimension 4600. For the last couple of months, I've been having trouble simply TURNING OFF Windows. I hit the Turn Off button from the START menu, and it often take 5 or more minutes to shut down--if it shuts down at all. Any suggestions?
AOL (version 9.0) seems to be the biggest problem--I'll get a window indicating it's shutting down and then it will just stop. ONly if I hit the END NOW button while it tries to shut down will it successfully end. Oftentimes other program windows that I didn't even know I had open (such as Adobe Acrobat) will pop up and then also not be able to end. More often than not, the only way I can shut down is to just shut the power off. I've tried seeing if there are any new programs in MSCONFIG, but nothing new other than the 4 or so basic start up programs are clicked on. I've run Virus Scans and spyware and that doesn't help either.
AOL (version 9.0) seems to be the biggest problem--I'll get a window indicating it's shutting down and then it will just stop. ONly if I hit the END NOW button while it tries to shut down will it successfully end. Oftentimes other program windows that I didn't even know I had open (such as Adobe Acrobat) will pop up and then also not be able to end. More often than not, the only way I can shut down is to just shut the power off. I've tried seeing if there are any new programs in MSCONFIG, but nothing new other than the 4 or so basic start up programs are clicked on. I've run Virus Scans and spyware and that doesn't help either.
I've had that happen to me in the past, and it was because of a strange USB driver. The Windows shutdown cannot terminate a job which is in system mode, so if it's stuck in a driver, Windows shutdown will wait patiently until it leaves system mode -- only in my case it never did.
One time when that happened, I eventually figured out that it was because of the DVD player program I was using at the time. It came with a remote control and a USB IR receiver module, which I didn't use. The installation also created a permanent background program which was supposed to monitor that USB IR receiver module -- which wasn't there -- so it spent all its time polling the USB tree looking for the damned thing, and as a result it could not be terminated by Windows shutdown.
Once I figured it out and deleted that stupid background program, shutdown started working like a champ.
posted by Steven C. Den Beste at 8:09 PM on February 27, 2007
One time when that happened, I eventually figured out that it was because of the DVD player program I was using at the time. It came with a remote control and a USB IR receiver module, which I didn't use. The installation also created a permanent background program which was supposed to monitor that USB IR receiver module -- which wasn't there -- so it spent all its time polling the USB tree looking for the damned thing, and as a result it could not be terminated by Windows shutdown.
Once I figured it out and deleted that stupid background program, shutdown started working like a champ.
posted by Steven C. Den Beste at 8:09 PM on February 27, 2007
If you're comfortable clicking around in your registry, there's a setting you can change (from 0 to 1). It was the only thing that solved this problem for me.
posted by CMichaelCook at 11:04 AM on February 28, 2007
posted by CMichaelCook at 11:04 AM on February 28, 2007
That's a good one, but it won't kill a job which is hung in system state.
posted by Steven C. Den Beste at 1:27 PM on February 28, 2007
posted by Steven C. Den Beste at 1:27 PM on February 28, 2007
Response by poster: Unfortunately, I tried USER PROFILE HIVE CLEANUP SERVICE and it still doesn't solve my problem with AOL, which simply won't shut down if I haven't used the program for several hours. I'd like to try CMichaelCook's suggestion of registry changing, but unfortunately I don't know how to backup the registry (which is something that needs to be done in order to do this change setting).
posted by quintno at 2:36 AM on March 2, 2007
posted by quintno at 2:36 AM on March 2, 2007
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posted by sanko at 6:45 PM on February 27, 2007 [2 favorites]