First Direct... more like Worst...um, something.
January 4, 2007 10:08 AM Subscribe
I need some serious assistance in dealing with the british bank, First Direct. There's
posted by cloeburner to Work & Money (11 answers total)
I signed up for an account with them in September '06. I only received one 500 pound payment into the bank then I stopped getting paid. Over the course of my travels I only took 20 pounds out of the bank leaving a total of 480 pounds.
Then! I moved back to America in December and I decided it would be best for that money to come back with me. So, I called from my residence in Virginia and attempted to transfer the money. All was going well [my intentions were expressed and they seemed all right with it] until I could not remember my phone password with them [which I now remember]. After a few incorrect tries they decided to lock me out from my account until I mailed them a letter from my current residence which told of my change of address and most importantly included my signature to certify that it was truly me on the phone.
So, I mailed a cordial letter to Leeds around the 15th of December. Fast forward to today I decided to check up on the progress of the situation. BUT! Now when I call First Direct I get a "Your call cannot be completed as dialed" message [in an American accent].
Additionally, I tried to log-in to online banking [which I could do even after they locked me out phonewise] and it now claims "You no longer have access to the service. For more information please call first direct on 08 456 100 234."
Que el fucko! I think the bank has just stolen 480 pounds of my money. I've been robbed by fat cats. Anyway, I can't seem to contact them from America anymore except by letter.
Is there any course of action which anyone can recommend to me. It is pretty essential that I get that money because I'm not that wealthy, plus I don't feel like funding HSBC [of which First Direct is a subsidiary] and their shenanigans.