Uncooperative domain name reseller

May 3, 2006 11:10 AM

If a domain name reseller (eg Lycos UK) is doing a really crappy job at the basics (letting you renew your own domains, letting you unlock your domain to transfer to another company, being contactable at all) is there anyone higher up to complain to to get something done? We're talking about a .com address here.
posted by cillit bang to Computers & Internet (3 answers total)

The ICANN transfer dispute resolution policy would probably be good to read. But the whole DNS system is built in such a way as to allow domains to be basically held for ransom by registrars.
posted by scottreynen at 12:26 PM on May 3, 2006

You shouldn't even have to go that far. Get in touch with a real person there somehow and start talking about reporting them to ICANN, etc. Usually that does the trick.
posted by FlamingBore at 9:39 PM on May 3, 2006

Transfer those urls out of there and go to someone like godaddy.com. I moved all of my urls from network solutions for that same reason and price. Good Luck!
posted by johnd101 at 7:43 AM on May 4, 2006