RO Feed Water does not feed in available space
August 26, 2020 6:12 AM Subscribe
I bought the iSpring RO system, which uses this feed water adapter.
.. and after wasting 2 hours preparing the system for installation, and trying to fit the adapter, it still doesn't fit. If it was twice shorter or if it was an elbow style going sideways, it would fit, but it can't be adjusted in any way it seems.
iSpring support haven't responded in 2 days.
Best answer: I have the same RO system. A picture of your existing plumbing would be helpful in other possibly brain storming, or listing other adapters. I'm assuming since you say an elbow adaptor would work that your rigid supply line extends high enough towards your sink / rigid drain lines that the length of the adapter is a problem.
But you said an elbow adaptor would work? Then got to home supply store, buy an elbow adapter for the 1/2" or 3/8" supply line that you have, and then connect the ispring T line feed to that. This is going to be less than a $10 part.
The other option would be to get a plumber in, have them cut down your supply line so the valve/attachment is lower on the pipe. I can't imagine that being less than $70 for the service call even if the work will be done in under 10 minutes (our original faucet was rigid supply line up to the faucet, and then needed to be cut down to allow the flexible tubing of modern faucets, so we had essentially this done).
Because I was doing a non-standard install, I needed to buy a bunch of extra extra valves and tubing; I can't fault them for not throwing in a bunch of parts that wouldn't be needed in 99% of installs.
posted by nobeagle at 6:30 AM on August 26, 2020
But you said an elbow adaptor would work? Then got to home supply store, buy an elbow adapter for the 1/2" or 3/8" supply line that you have, and then connect the ispring T line feed to that. This is going to be less than a $10 part.
The other option would be to get a plumber in, have them cut down your supply line so the valve/attachment is lower on the pipe. I can't imagine that being less than $70 for the service call even if the work will be done in under 10 minutes (our original faucet was rigid supply line up to the faucet, and then needed to be cut down to allow the flexible tubing of modern faucets, so we had essentially this done).
Because I was doing a non-standard install, I needed to buy a bunch of extra extra valves and tubing; I can't fault them for not throwing in a bunch of parts that wouldn't be needed in 99% of installs.
posted by nobeagle at 6:30 AM on August 26, 2020
Response by poster: Thanks, I was thinking of elbow adapter but wasn't sure which one to get.
How about this one: link
The reason it doesn't fit is that there's another water feed with a handle about 3" above it, so the flex tube goes into those 3" and fits nicely, but with the adapter taking up 2.5" of that space, there's nothing left for the flex tube.
posted by rainy at 6:37 AM on August 26, 2020
How about this one: link
The reason it doesn't fit is that there's another water feed with a handle about 3" above it, so the flex tube goes into those 3" and fits nicely, but with the adapter taking up 2.5" of that space, there's nothing left for the flex tube.
posted by rainy at 6:37 AM on August 26, 2020
Response by poster: I just noticed they have the label on the box with the support number and email, so I'll try those a bit later.
posted by rainy at 6:53 AM on August 26, 2020
posted by rainy at 6:53 AM on August 26, 2020
Seconding a request for a photo of what it is you're trying to hook this thing into, preferably with an arrow showing which pipe it has to connect to.
posted by flabdablet at 8:52 AM on August 26, 2020 [1 favorite]
posted by flabdablet at 8:52 AM on August 26, 2020 [1 favorite]
Best answer: It looks like the link you provided would work. If this were myself, I'd setup the ispring adapter such that it will fit onto the base (i.e. so you know if it's 1/2" or 3/8" (I'm assuming 3/8" because of your link), and take that to the store.
Ask someone if you're not sure, but if you can attach both ends of the elbow to the alternate ends of the ispring adapter, then you should be good. Pick up some teflon tape if you don't already have some (I don't recall if the kit came with teflon tape and seem to recall a jaunt to my pool hut to get some).
I've never had problems bringing a part into a home depot/lowes type store and testing that parts actually fit.
posted by nobeagle at 11:56 AM on August 26, 2020
Ask someone if you're not sure, but if you can attach both ends of the elbow to the alternate ends of the ispring adapter, then you should be good. Pick up some teflon tape if you don't already have some (I don't recall if the kit came with teflon tape and seem to recall a jaunt to my pool hut to get some).
I've never had problems bringing a part into a home depot/lowes type store and testing that parts actually fit.
posted by nobeagle at 11:56 AM on August 26, 2020
Response by poster: Thanks to all, iSpring support were totally useless, they told me to get a plumber; instead i went to a hardware store and got a flex pipe instead of an elbow connector (either they didn't have one or they just don't make a "compression 3/8" elbow adapter").
I didn't like the iSpring installation process and manual / official video, I wasted around 2 extra hours and for 2 days i had their unpacked box in my small studio, and all the stuff under the sink had to be moved to boxes while i was figuring out the way to get it set up.
All of this could have been avoided if their installation tutorials warned in advance to check the clearance above the cold water shutoff valve, and suggested workarounds if there's not enough space.
If I followed their tech support advice I'd have probably spent $100-200 on a plumber, and spent another few days waiting for that to be done; instead I paid $5 at a local store and it took me around 10 minutes to install the extra cable.
Their video tutorial is very clear in some parts and very confusing in others. Some of their preinstalled connectors were not fully inserted which at first caused a leak when installing the system.
To sum it up: I will try another company next time I shop for RO system and will recommend the same to others.
But at least now I think it's all set up and good, yay!
posted by rainy at 7:21 PM on August 26, 2020
I didn't like the iSpring installation process and manual / official video, I wasted around 2 extra hours and for 2 days i had their unpacked box in my small studio, and all the stuff under the sink had to be moved to boxes while i was figuring out the way to get it set up.
All of this could have been avoided if their installation tutorials warned in advance to check the clearance above the cold water shutoff valve, and suggested workarounds if there's not enough space.
If I followed their tech support advice I'd have probably spent $100-200 on a plumber, and spent another few days waiting for that to be done; instead I paid $5 at a local store and it took me around 10 minutes to install the extra cable.
Their video tutorial is very clear in some parts and very confusing in others. Some of their preinstalled connectors were not fully inserted which at first caused a leak when installing the system.
To sum it up: I will try another company next time I shop for RO system and will recommend the same to others.
But at least now I think it's all set up and good, yay!
posted by rainy at 7:21 PM on August 26, 2020
Response by poster: @nobeagle I already had teflon tape, curiously because I got it to make my mechanical keyboard quieter because i confused it with silicone tape, haha. Good advice though.
posted by rainy at 7:24 PM on August 26, 2020
posted by rainy at 7:24 PM on August 26, 2020
This thread is closed to new comments.
posted by rainy at 6:14 AM on August 26, 2020