TurboTax browser problem
March 18, 2006 4:31 PM Subscribe
Stupid TurboTax question - why does it think I don't have a browser installed?
I'm using the desktop version of TurboTax, and there's a section where you can use something called "ItsDeductible" to figure out your charitable contributions. This portion of the program is online only. I'm on a wireless connection.
I click on "use ItsDeductible" and it's supposed to open your browser and direct to the proper site. Each time I try it I get an error that says "you don't appear to have an internet browser installed." I have 2 installed (Safari and Netscape, I'm on a Mac). Why can't I connect?
I've searched all the help, disabled virus protection, adjusted the firewall, tried connecting with a browser already launched, not launched, etc, and it refuses to recognize I have a browser installed - period. Ideas? Thanks.
I'm using the desktop version of TurboTax, and there's a section where you can use something called "ItsDeductible" to figure out your charitable contributions. This portion of the program is online only. I'm on a wireless connection.
I click on "use ItsDeductible" and it's supposed to open your browser and direct to the proper site. Each time I try it I get an error that says "you don't appear to have an internet browser installed." I have 2 installed (Safari and Netscape, I'm on a Mac). Why can't I connect?
I've searched all the help, disabled virus protection, adjusted the firewall, tried connecting with a browser already launched, not launched, etc, and it refuses to recognize I have a browser installed - period. Ideas? Thanks.
Response by poster: I am an asshole. Truly. Forgive me. I had the worst search terms EVAR. I blame the IRS. Thank you.
posted by tristeza at 4:40 PM on March 18, 2006
posted by tristeza at 4:40 PM on March 18, 2006
No, TurboTax worked with FireFox on a Windows XP machine for me.
posted by fixedgear at 4:41 PM on March 18, 2006
posted by fixedgear at 4:41 PM on March 18, 2006
Response by poster: Yeah, actually, the more I read of your search results, stavrogin (thanks again), it seems like it's not dependant on IE. I forgot I have Firefox, too, so it's 3 browsers it's not recognizing as installed...
posted by tristeza at 7:31 PM on March 18, 2006
posted by tristeza at 7:31 PM on March 18, 2006
I found this post on the turbotax forums that says ItsDeductible doesn't work on Macs. But, there seems to be other people using it under mac os. The people who have it working say that they're using TurboTax Premier and one mentions java. Those could be possible pointers to solutions.
The ID forum.
posted by stavrogin at 7:48 PM on March 18, 2006
The ID forum.
posted by stavrogin at 7:48 PM on March 18, 2006
Response by poster: Problem solved....I simply went to the TurboTax site and downloaded all the updates I possibly could, and voila, itsdeductible now works on Safari! (And DAMN it's worth it - I just got about an $800 deduction for crap I gave to Goodwill which I NEVER would have valued this highly)
posted by tristeza at 9:09 PM on March 25, 2006
posted by tristeza at 9:09 PM on March 25, 2006
This thread is closed to new comments.
posted by stavrogin at 4:35 PM on March 18, 2006