why does my colleague's gmail hate itself?
May 1, 2015 11:39 AM Subscribe
A colleague's company run gmail account is filtering to the spam folder for other people on the same company run gmail account. Is there a fix beyond "not spam"?
Yesterday I missed an email from her work account to my work account because it filtered to spam. She's also been having this issue with email being sent to gmail proper (not our alias work address) accounts. She uses the gmail app through her phone and gmail through chrome to read and send all her mail.
The bandaid, of course, is to have people check that she's not spam and then have the emails revert back to the inbox. However, the problem fixed itself for me today without having to do this. While testing I received two messages from her directly to my inbox without issue.
I don't understand! I also don't know the questions I need to be asking to make sure I'm troubleshooting it correctly. Is it fixed? Why did it happen? I'd rather know I'm not able to fix this and escalate it to our tech vendor than lose my time thinking I can get it worked out.
Yesterday I missed an email from her work account to my work account because it filtered to spam. She's also been having this issue with email being sent to gmail proper (not our alias work address) accounts. She uses the gmail app through her phone and gmail through chrome to read and send all her mail.
The bandaid, of course, is to have people check that she's not spam and then have the emails revert back to the inbox. However, the problem fixed itself for me today without having to do this. While testing I received two messages from her directly to my inbox without issue.
I don't understand! I also don't know the questions I need to be asking to make sure I'm troubleshooting it correctly. Is it fixed? Why did it happen? I'd rather know I'm not able to fix this and escalate it to our tech vendor than lose my time thinking I can get it worked out.
In the settings you can set a filter so that ovenmitt'sfriend@ovenmitt'sfriend'scompany.com never goes to spam.
posted by aniola at 12:14 PM on May 1, 2015 [4 favorites]
posted by aniola at 12:14 PM on May 1, 2015 [4 favorites]
A lot of people have had email from my Gmail account incorrectly flagged as spam. The problem resolved when I changed the website in my signature; the old one happened to have "sex" in the middle, quite by chance. (As from deus ex.) Does she have a potentially spammy word embedded in her signature?
posted by Andrhia at 12:36 PM on May 1, 2015 [2 favorites]
posted by Andrhia at 12:36 PM on May 1, 2015 [2 favorites]
Dollar amounts in the subject line is a trigger for Gmail spam.]
But the override suggested by aniola is the way to avoid this for internal emails. Everybody should just have that filter on their accounts.
posted by beagle at 1:41 PM on May 1, 2015
But the override suggested by aniola is the way to avoid this for internal emails. Everybody should just have that filter on their accounts.
posted by beagle at 1:41 PM on May 1, 2015
Best answer: Please show your Google apps administrator this link. Does your apps domain have an approved senders list? Does it whitelist internal mail?
If no, configure that shit yo.
If yes, is your coworker somehow not being included in the whitelist? Maybe has she given her account credentials to a third party service, or used them to set up some automated process like running a script or to send reporting emails? Either the policy is not being applied to her mailbox or the reputation of her mail is so low it's getting marked as spam anyway.
Trying to debug from client side only is going to be super frustrating.
posted by tracert at 4:40 PM on May 1, 2015
If no, configure that shit yo.
If yes, is your coworker somehow not being included in the whitelist? Maybe has she given her account credentials to a third party service, or used them to set up some automated process like running a script or to send reporting emails? Either the policy is not being applied to her mailbox or the reputation of her mail is so low it's getting marked as spam anyway.
Trying to debug from client side only is going to be super frustrating.
posted by tracert at 4:40 PM on May 1, 2015
Best answer: Seriously...what tracert said. This is absolutely something your Google Apps administrator can help fix.
posted by idb at 5:41 PM on May 1, 2015
posted by idb at 5:41 PM on May 1, 2015
This thread is closed to new comments.
Misspelled words
Uncommon sentence structure/Engrish
Links to unknown websites.
Links to flagged-as-spam websites
Copy+Paste of a different company's e-mail, possibly with links changed.
There's more, like spoofed reply-to addresses and such, but she'd know if she was doing that kind of thing.
posted by royalsong at 11:47 AM on May 1, 2015