How do you fight for your consumer rights when you are socially anxious?
July 3, 2014 8:54 AM Subscribe
My Mac Air manifested damage within 6 weeks of purchase, but Apple refuses to take any responsibility (damage isn’t covered under warranty), insisting I caused it. My credit card doesn’t offer insurance. The only option they’ve given me is to pay $500+ to have it fixed. If you were me, what would you do?
posted by oceanview to Computers & Internet (18 answers total) 4 users marked this as a favorite
I ordered a customized Mac Air in March. I'm in North America and the shipment came from China. Less than 6 weeks after purchase, there was a problem with the LCD screen. I simply closed it, took a nap, awoke, and opened it and noticed the problem (cracked lines in the LCD). I took it to my local "Genius" bar (sarcasm) telling them the computer never left the house and I never bumped anything on the screen, but they insisted it must have been something I did, or which happened while I wasn't around, refusing to entertain any explanation otherwise, though they were kind enough to quote me a $500+ LCD replacement charge (more sarcasm). I'm wondering if it got jostled pre- or during shipment, though am not sure that it would take weeks to manifest a problem. I’ve Googled my problem and it seems that some others have been in the same situation, though Apple says it’s not a “known” defect.
My computer has been languishing unused for 3 months now—I’ve been relying on my phone for internet. I can hook it up to a separate monitor, but that’s obviously not ideal as the point of a laptop is portability. I'm afraid to go back to their customer service as I'm not good at fighting for myself when it comes to consumer issues like this because of social anxiety, plus it seems like I'm up against a monolith that doesn’t care.
At this rate, I’ll probably end up paying for the replacement while being wary of purchasing directly from Apple in the future, and badmouthing them every chance I get. If you were me, what would you do?