"Customer of Size?"
June 27, 2014 5:21 PM Subscribe
Have you taken advantage of Southwest Airlines Customer of Size
policy? Does it work like I think that it works?
posted by anonymous to Travel & Transportation (11 answers total) 2 users marked this as a favorite
If I'm reading the policy right, it looks like a "customer of size" gets two seats for the price of one. Even if the flight is overbooked, you get to keep the second seat *and* get a refund for it afterwards. Is that really how it works? And you get to pre-board? There must be a catch somewhere.