I need to be better at customer service
June 8, 2014 10:04 AM Subscribe
If you're stuck working retail, how do you deal with the worst in people?
posted by anonymous to Human Relations (37 answers total) 26 users marked this as a favorite
To get to the point I don't like ill-mannered people who I have to encounter once in a while in my job. I seem to be lacking tact in these kinds of situations. Just a side note, I'm a pharmacist who ended up in the traditional retail setting who doesn't want to consider hospital work for the time being or until I try to fix my problem.
I've been working for a couple of years now and I've had a few complaints reported to my boss but nothing has ever come of it. Every time it does happen I seem to go into this anxiety spiral that goes from getting fired, to not having money, to not being able to get another job and so forth. I only have a small 3 month emergency fund (I still live like a college student and all my extra cash goes towards my student debt, hence the money anxiety). I would like for this to not happen at all or more pragmatically, happen less and get some sort of control in these situations.
My biggest problem is dealing with nasty people. I have this almost like reflexive instinct to treat them as they are treating me. Sometimes, even just the look on their face can lead me to not like them (often time my suspicions are correct which doesn't help anything).
One part of the problem is dealing with elderly people. I love lots of them but at least once a week I have to deal with some of the most petty grievances. I tell my tech everyday that I would kill myself if I was ever that petty. Some of them seem like they are looking to get into an argument not matter what I say or do for them.
For the most part I like my job and I get along with most of the people who I come in contact with. I understand that retail setting seem to bring out the worst in people but I'm having a hard time remembering that when they're in my face. I've considered meditation and trying to remember random things to keep me out of trouble but it never lasts and after months I forget and then I get a another complaint.
I'd appreciate any advice anyone can give me.