Possible to get 'loss of business' damages from At&t?
May 20, 2014 1:34 PM Subscribe
Recently At&t mistakenly shut off my business's internet for 6 days. One of the many techs we spoke to said they shut it down due to a new order for Fake Name, who is another tenant in our building. After some back and forth I received a letter stating that a $3k claim investigation had been initiated. Today I got a message saying the claim was denied b/c they don't do 'loss of business' damages, and that my account has been credited for the $120 cost of one month's internet. I have not responded yet.
So I'm wondering - do they reeeally not do loss of business damages, or is there some way to push it with them? If I say 'this is unacceptable' to enough reps, will I get transferred to a magical department where they would actually consider such a claim?
posted by jenmakes to Computers & Internet (8 answers total) 1 user marked this as a favorite