How do I know if the car dealer "really" cancelled my buyer's agreement?
May 19, 2014 5:39 PM Subscribe
Made a few mistakes in signing under pressure on a car purchase. Never had possession of the vehicle and was due to finalize payment the following day. In the meantime, I realized that the dealer did not give me my copy of the purchasing agreement and began to worry that the verbal assurances they gave me about the car's certification and warranty were not on the contract. The next morning (today), I return to the dealer, request my copy and confirm my fears. I demanded that they cancel the contract, which they did, but now I am wondering if it is "really" cancelled.
Went to check out cars yesterday. After hours of test driving and hand wringing, I made a bad decision to sign on a vehicle under pressure. I was paying in cash (left a deposit) and the agreement was to process the final paperwork and payment today. I never had possession of the car - the keys were never given to me.
I the (big) mistake of signing on the dotted line before the dealer put their verbal promises about the certification and warranty in writing. They told me the (used) car was certified and that I would be entitled to a year of bumper to bumper coverage at no additional cost. But this was not on the contract. I also made the big mistake of leaving the dealership without my copy of the purchase agreement. They did not give it to me and I was evidently too tired and emotionally exhausted to do my due diligence.
I realized these rather grave oversights last night and did a bit more research on the dealer. Turns out many consumers complained of their bait and switch maneuvers, specifically with regard to lies about warranty coverage.
This morning I went back to the dealer and requested my copy of the purchasing agreement. The manager was happy to give it to me. I noted right away that it did not include the promises made about the car being certified and having an extended warranty included in the price.
The manager left the room, came back and told me the car was not sold to me with the warranty. I insisted that this was untrue, pulled out my notes from my meeting with his sales team, which clearly outlined the warranty coverage they told me was included in the price of the car.
The manager excused himself again, returned and asked: "So if the warranty is not included, you don't want it?" "Absolutely not," I explained, pointing out that the verbal agreements were made by multiple salespeople, that I told them clearly that I would not buy the car without such a warranty in the price discussed. There was some going back and forth, but when I said "Cancel this deal," the manager readily agreed.
I asked to have the purchasing agreement shredded, which they initially agreed to do, but then said they needed to retain while they process my reimbursement for the deposit. They claimed that since the deposit already went down to the Accounting Department, that they could not immediately reimburse me, and it might take a few days. I told the manager that this was unacceptable. He promised to speed up the process and get me the reimbursement within 48 hours. I told him I would need that in writing.
In the end, I had the manager send me an email from his dealer address clearly stating that the contract was cancelled and that the reimbursement would be processed within 48 hours. I stayed in his office until I received the email. While he did not shred the contract, he wrote "VOID" across it and stated in his email that "We cancelled the deal on [vehicle year make and model]".
I am feeling pretty stressed out now, wondering if I should have insisted that they tear up the contract. From a legal standpoint, should I be worried about this? Does the email from the manager saying "the deal for XYZ vehicle was cancelled" and the "VOID" written by the manager on the original copy of the contract suffice to prove that the dealer agreed to cancelling this contract?