Let's try this diplomatically....
January 3, 2014 8:41 AM Subscribe
What are your favorite pleasant but professional ways to say 'Don't take this to me. Take this problem to Jane Smith instead."
The context is that I'm making an effort to back out of day to day type things to focus on other high level projects that aren't necessarily visible. Jane Smith is stepping up to take over many of my tasks and responsibilities.
However, habitually, I tend to just hook people up if they ask for something quick and minor. The problem is dozens of people per day need something quick and minor and they're just asking me for a favor, and sometimes have done me favors. I value my collaborative and positive working relationships. I want to be able to say, 'Hey, take this to Jane' directly to them -- I don't want to forward their emails to Jane to follow up. If I have to do that, I haven't stopped them from emailing me about those problems in the future.
I do not want to move in the direction of the curt professional response (I'd rather not get into the contextual whys and cultural wherefores and personal preferences and professional relationship issues and all that. I know there are arguments for such responses but this question is really about how to do this in a warmer way.)