Do I have any chance of getting my money back?
December 17, 2013 9:33 AM Subscribe
On Oct 28th a friend mailed a package addressed to DirectTV at my local PO. He stood in line for 20 min and then handed the package over. The package was my equipment I was mailing back after canceling service.
posted by shaarog to Work & Money (24 answers total) 4 users marked this as a favorite
The address was a label that DirectTV provided (as well as the box). Fast forward 4 weeks later and $194 was taken from my bank account for not returning equipment. I called DirectTV and was given the numbers on the box to try to track it as it was not received.
I went to my PO and they had no record of receiving the box. I was asked some questions like "did you see them scan the box" and "did you check on line for this" which were said in a very snotty tone. Once the box was handed to them I figure it is there job to handle it but nevertheless, I wrote a complaint to the USPS on Dec 3rd and got a complaint number. I was to have heard from them in 1-2 business says. So far nothing.
So short story is I have no proof of dropping it off at the PO, I do have the numbers from the boxes and I am out $194. I just called the USPS and after an hour on hold I hung up. Do I have a chance in hell of getting this money back?