My roof was replaced a year ago, due to hail, paid for by my insurance company and performed by a local contractor. This morning, in heavy rain, I see fresh water-tracks down a wall of my bathroom. I'm not sure who to call, or how to get all my ducks in a row prior to calling.
This is a two-story house, and the new job is 30-year dimensional shingles (I sprung for an upgrade over the flat shingles which were there). The replacement was done very slightly over a year ago (early October, 2012). I have two turbine attic vents, which were also replaced at the time. What I saw this morning were two thin tracks as if a drop had, previously, rolled down the wall -- they were freshly damp, but there was no ongoing flow.
I have a couple of specifics I want to make sure about:
(1) Is this necessarily roof leakage? I'm absolutely sure the water is coming from outside --- this is a second-story bathroom and it hadn't been used yet that morning, so plumbing and condensation couldn't account for it, but I'm wondering how much rain can/will come in to even a properly installed turbine vent (I look at this question
and I see that certainly an incompetent install can increase the amount coming in). If it's not roof leakage, what can/should I do about it?
(2) If it is a leaky roof, who do I call first? The contractor? The insurance company? Some other third party I don't even know about? And what information should I have on hand? I already took a quick photo. This is in Kentucky, for the reference of any state-specific laws/procedures.