Best system for tracking questions and clarifications on project tasks?
September 17, 2013 9:48 AM Subscribe
When tracking tasks on a project, what's the best tool you've found for logging the follow-up questions and answers? Trac? Jira? Something else?
posted by kristi to computers & internet (7 answers total) 11 users marked this as a favorite
In my consulting work with clients, this happens a lot:
Someone creates a task (a bug report, a feature request, whatever) and it goes into whatever system we have. Then, I have questions about it, and there's a week of back-and-forth while we pin down exactly what the person needs.
I want to capture this dialog.
I've used a variety of systems at various times, including Redmine, Jira, Basecamp, custom solutions, and of course spreadsheets. I wasn't a huge fan of Basecamp; everything else has had its good and bad points.
What has worked best for you, and why?
I'd really like to find something that supports email notifications AND replies (I've found that some users just don't follow up on things if they have to go to a website, but they'll reply to things in email).
A free solution would be great, but not essential.
I can host it myself if that's required for the best tool.