Bank of the [insert raspberry noise]
June 12, 2013 12:51 PM Subscribe
I need help determining a) how a Bank of the West customer reaches the next rung on the customer service ladder, and b) if my complaint is valid. My home branch manager tells me he can do nothing more for me. I frankly don't believe this to be true. Unfamiliar with banking hierarchies, I have no idea who to call next. After hitting a wall with one branch, what is the next level up? I need to talk to someone who thinks reinstating $130 in surprise fees and repairing their relationship with a longtime customer is more important than seeing me unload my frustrations about BoW on review sites for all the world to see.
posted by AnOrigamiLife to Work & Money (19 answers total) 3 users marked this as a favorite
We've had this account for 25 years. For several years, we relocated to a state with no BoW branches and left our account with a very tiny balance, so when we returned to the area we could resume our local banking (FWIW, we are now returning to the BoW service area). Over time, the bank altered its practices and a few years ago began charging "inactivity fees" for accounts like ours. At that time, when I saw this on a statement and called, they explained, apologized, reversed the fees and said they would stop.
Apparently that was before they changed their policies *again*. In the last couple of years, my account with $161 quietly diminished to $31 as a result of similar fees. I received no mail, no email, no communication whatsoever about this. Our address on record has remained valid.
Now, I know this is a small amount, but I just cannot let go of the injustice of it all. It baffles me that Bank of the West finds this unimportant in a time when customer service is more important than ever. If they don't make this right, I have no problem telling everyone I know (and all kinds of people I don't know) about it. Mr. Customer Service didn't blink when I told him this. So mefites, who can I call?