Why did my Nano break?

September 15, 2005 8:31 AM

I finally broke down and bought my first iPod, a Nano. After one week of by-the-book standard usage, it stopped responding. Help.

It's charged. The hold switch is *not* on. But it doesn't respond to the scoll wheel, except when I reset it. I'm on a PC, I've reinstalled iTunes, I've restarted it seven or eight times...nothing.

Did I get a lemon?

posted by paul_smatatoes to Technology (11 answers total)

Probably a lemon, just return it for a new one. Before you do that, try holding the play/pause and menu "buttons" together to reset it manually, so if that helps.
posted by riffola at 8:34 AM on September 15, 2005

Also, call tech support at Apple: 800-275-2273. That's probably not a novel solution, but I mention it just in case you haven't done it already. I've had one for two years, and another one for a few months and have never had even so much as a skip -- so I figure yours is a lemon. They can help you confirm this.
posted by crapples at 8:43 AM on September 15, 2005

Response by poster: Is there anyway to completely reformat it? Could this have something to do with the new screen lock?
posted by paul_smatatoes at 8:50 AM on September 15, 2005

If you have an Apple store you can just walk into they will often simply hand over a new one, presuming you did not get an engraving, or at least that's been their policy with the standard unit.
posted by phearlez at 9:03 AM on September 15, 2005

I concur. Your broken iPod is broken.
posted by cillit bang at 9:15 AM on September 15, 2005

Response by poster: Thanks, bang. Ha ha. Whoo. heh.
posted by paul_smatatoes at 9:20 AM on September 15, 2005

Sounds like a lemon. Take it in to your nearest Apple store if you live near one, and they can usually check it out for you on the spot and tell you what's wrong.
posted by chunking express at 10:52 AM on September 15, 2005

quiet's first rule of technology: Don't fight the hardware
posted by quiet at 10:56 AM on September 15, 2005

May not be true for nanos, but the apple.com/support area had me go through some diagnostics before returning my third-generation Pod. It might include a reset that'll get you up and running again, or at least will get your problem in their support system so if it is a lemon, a box will soon arrive that you can pack your nano into and send off. Sorry you're having to contend with this!
posted by rleamon at 1:28 PM on September 15, 2005

Didja go through this: http://www.apple.com/support/ipod/tutorial/ip_gettingstarted_t15.html ?
posted by spock at 3:33 PM on September 15, 2005

Try restoring it.
posted by bitpart at 3:57 PM on September 15, 2005