iTunes backups silently failing, all data listed as "Other"
April 5, 2013 4:12 AM Subscribe
I have an iPhone5 and an original iPad, which I back up to my PC (running iTunes on Windows XP). However, now when I plug in either device to the PC and start iTunes, all the data is listed as "Other" (in an orange bar across the bottom of the window). Further, when I click "Back Up Now" the sync begins, then stops after a second or two with no error message. Can I recover from this without losing my data?
posted by logopetria to Computers & Internet (8 answers total)
More details: the iPhone, iPad and iTunes are all updated to the latest available versions of their respective software. The last reported backup for each device is 11th and 13th February respectively; this date doesn't change when I click "Back Up Now".
I've searched as best I can for a solution, but most of Apple's help with failing backups seems to assume that the user is getting an error message of some kind. I don't get any error message at all. When I click "Back Up Now" the display at the top of the iTunes window simply says "Starting sync" and shows the barber-pole progress bar (as expected), but these appear on screen for only a second or two.
I've also tried switching to backing up to iCloud instead of to the computer, but it's just the same: the sync fails after a couple of seconds with no error message.
The other, presumably related issue is that the bar at the bottom of the iTunes window (which normally shows the storage used broken down into "Music", "Apps", etc.) is showing a single orange bar labelled "Other". This is the case for both devices.
Is there any way to recover from this condition without losing the data I have on both devices? It's probably not a huge amount of data (some notes in Clear, some podcast subscriptions in iCatcher, etc.) but I'd prefer not to have to do an audit of every app I use to ensure that nothing gets permanently lost, if it can be avoided.
If the only solution is some kind of restore/reset process, is there any third-party software you'd recommend to backup the data safely before I try it?