How do I get my doctor to pay up?
February 26, 2013 12:48 PM Subscribe
Short version: Outpatient facility acknowledges they owe me money but has not paid up. Their eternal answer is "The check will go out Thursday. We know it was supposed to go out last Thursday but it will go out this Thursday. Promise!" It's been over a month now, and I've called several times a week. How do I get my money back? More details inside if you want them.
posted by rednikki to Work & Money (10 answers total)
Two months ago I went to an outpatient facility for a medical procedure. I had checked with my insurance beforehand and they told me the procedure was 100% covered. I arrived at the facility at 7am all prepped for the procedure, and they told me it was not 100% covered and I would have to pay them just under $500 before they would admit me for the procedure. This was not the sort of thing one can put off, so I paid.
I called my insurance provider two weeks later and learned that the procedure was 100% covered and that they had paid everything. I then called the outpatient facility asking for a refund.
The outpatient facility denied all knowledge of the payments my insurance company had sent until I read them the check numbers, at which point they suddenly "found" them. For about a month now, they've told me the check will go out on Thursday. When the check does not appear by Monday, I call and they tell me there was a mix-up but it will go out this Thursday.
What are my options to get them to pay up? Do I take them to small claims court or just camp out in their lobby on Thursday until they give me a check?