Cannot see remote computer's full screen in LogMeIn
February 4, 2013 10:38 AM Subscribe
I'm trying to remote control a Windows 8 PC with LogMeIn. The end user is not there and would not understand anything I told them to do anyway. I can connect, but I can only see the upper left corner of the screen. The PC is set at some large resolution (for her poor eyesight) but I cannot change this since I cannot see the entire dialog box for the graphics properties. I cannot scroll around. I cannot zoom in or out. I need to be able to view the whole screen.
posted by desjardins to computers & internet (4 answers total) 2 users marked this as a favorite
Things I have tried (per the forum posts on LogMeIn):
- Using Chrome, IE, and Ignition.
- Changed the resolution and view size within LogMeIn
- Changed MY resolution
- View LogMeIn at full screen
- Disabled user interfaces and display acceleration in the LogMeIn preferences
What I need to be able to do is help Grandma with her PC. My mom was at the PC and requested my help, and it was agonizing because I basically had to tell her what to type and where to click (since I couldn't see it). An hour long conversation with my mom would take four hours with my grandma. If I can just see the entire screen, I'd be fine.
The end user will NOT be able to install any other program, and I am 1500 miles away, so I really need to get LogMeIn to work.
(Bonus: Is a tremendous lag time normal? I have cable internet and she has DSL yet it takes 30 seconds for any mouse click on my end to do anything on her end.)