October 23, 2012 2:58 PM Subscribe
how common or uncommon is it for shops/companies to prohibit individuals from making returns?
posted by skjønn to Shopping (21 answers total) 3 users marked this as a favorite
I was about to order some skin care products, and I was browsing reviews at makeup alley. one of the reviews caught my eye for a brand I was considering (paula's choice), in part because I had heard of their excellent customer service and return policy.
the review stated that after she had tried several products and colors, she made some returns (although she kept more than she returned according to her review). then she received an email from the company stating that although she was welcome to buy their products in the future, they would no longer accept any returns from her despite their return policy.
reading this review made me a little hesitant to try this company. the question that I have for askme is- how common or uncommon is this? is this something almost every company does? or is this a sign that they may be a sketchy place (what im leaning towards thinking)?