I'm thinking about ditching work today. Aaand I've only been there for a week...
October 21, 2012 1:34 PM Subscribe
I do NOT want to come in to work today. My shift begins in 3 hours and I'm seriously considering just not showing up. One week working there and I already want to quit - HELP!
posted by HiphopAnonymous to Work & Money (39 answers total) 4 users marked this as a favorite
I'm a full-time college student and I just acquired a part-time job as the to-go person at a Japanese restaurant nestled in an affluent neighborhood (with hopes of becoming a server). The menu is extensive and just had some new additions, making the memorization process even more stressful, though I've made colored flashcards to get myself on track.
The girl who trained me for my first three shifts has quit as she is relocating, and I was praised for my competence and ability to pick up rather quickly. However, this past Friday was my first day on my own. I was told it was by far one of our busiest days ever, and it left a very bad taste in my mouth. A slew of phone calls for orders came in simultaneously, especially during critical moments as I was placing orders on the POS system (something I'm still learning), which I did incorrectly many times. In short, I fucked up a lot of orders -- a couple customers complained that their orders were incorrect, I wasn't properly highlighting the orders so that the kitchen and sushi bar would know that these orders are to-go and not dine-in, I misquoted the estimated time it would take for their orders to be ready which caused angry customers to scream at the general manager, and a lot of menu items are so specific and tend to be listed under different names on the computer, causing me to work at a snail's pace. I feel HORRIBLE when I have to stop a server to assist me when we're slammed (though they're very sweet and patient and willing to help). Other than that, my lack of being able to identify what a menu item is just by looking at it caused my orders to become so backed up. I've tried being organized by printing out tickets of customer orders and placing the foods next to them, but when I'd have no idea wtf a food item is, I'd set it aside. And that pile continued to stack up until I had a few towers of food boxes. At that point, walking out amidst the 3-hour rush seemed like a good idea.
Also, I was scolded by the general manager, a more aggressive and almost abrasive female (especially under stress), for misquoting customer order wait times. In the middle of the storm, she told me to tell customers it would take 1hr 15min. However, they'd come in early, and the hostess would come in and ask me to give an estimate for their waiting time. Since we were extremely slammed, I'd give her an arbitrary number, completely brainfarting and disregarding what was told by my manager. This of course, resulted in a handful of pissed off customers. When confronted by the GM about this, I felt like a fucking moron when all I could tell her was that it was an honest mistake and that I was sorry. I realize I should have considered the time they placed their order by what's noted on their ticket print-out and have done the math then and there, but it's very difficult when you have a bunch of pending orders while dealing with a customer on the phone with 1-2 already on hold. I wanted to die. :(
I confided one of the managers after my shift who told me that it mainly just comes with experience. When the general manager (who scolded me for the misquote) came into the back office, she told me that, "Tonight was basically the perfect storm." I'm praying tonight isn't similar. :( The only thing I'm proud of really is the fact that I acknowledged my mistakes and asked the managers for advice (because I *do* care), but I really, REALLY don't feel like going in later. Any words of advice on how to deal? I'm hoping this job will help me acquire better phone skills, and I know that I need to really work on relaxing under stress. It's just the fact that I'm having to learn everything at once + I have tons of school work in a demanding major is making me rethink even having a part-time job... but it pays well for what it is. Everyone I've vented to keeps telling me I'll be fine, but I almost want to cry as my work shift approaches because I'd rather stay home and not deal with all that stress. What do you guys think?