When is enough, enough? Manager of my workplace creating havoc on a daily basis, responsible for high turnover rate, and abusing her perks on top of it? What do you do when it is unanimous that you have a horrible boss?
posted by Chelsaroo650 to human relations (21 answers total) 4 users marked this as a favorite
I have worked for a company (I won't say which) for a year and about 2 months now. I started as a part time employee and worked my way into lower level management. This began to take place when our original manager moved back to her home state, California, leaving her position.
In her place, they promoted the assistant manager who had been there less time than me, and even less than one of the supervisors; my coworker, Heather, has been with the company 4 years and has yet to receive a promotion even though she makes most of the money in the hierarchy and has the most knowledge about what we sell and how our store operates. I can't fathom why she's been snubbed.
Since becoming the manager, her nerves have really began to come out. Frequent customers who have seen her in busy times have mentioned her nervousness; they notice it, sense the tension. When she is nervous, everyone is stressed. She always looks a bit sweaty in these times... like she's just obsessing until her body reacts. Just this past weekend she whipped something out of my hands that someone bought in a tizzy, knocking her items out of my hands, and onto the floor... right in front of a customer because I wasn't "fast enough." She seems to have constant anxiety about work and no friends, husband, or children outside of work. It is very hard to enjoy work with how she acts.
On a day she is away from the store, she will call up to four times. She wrote a girl up for her manicure not being "professional." She constantly tries to nitpick her way into getting associates she does not like, in trouble. There is inconsistency in what she enforces.
When she calls, she asks about general business and then goes over a checklist of outlets to begin writing people up. She asks about certain employees, what everyone's wearing, did they leave their locker open... she LOOKS for ridiculous ways to get people in trouble. Then, she proceeds to gossip. She has kept me on the phone for 45 minutes regularly when I have things to do and not much time to do them. We are not supposed to gossip, she says.
Yet with all concerns, someone always knows about it before we do. Word gets around because she tells everyone negative things about the person she is going to confront. Sometimes we do not even directly get to hear them, they are behind our backs. Whether it be their hair, nails, shirts not ironed to her standards, toe nail polish having a small chip, over-all style of dress, etc. She once said she would not promote Heather because she had a stain on her shirt one day; the result of a spraying of perfume that left a brief wet spot on her silk blouse. Last time our District Manager visited, she did not say anything about dress code. She thought everyone looked great. My manager, on the other hand, is never satisfied.
When she talks of herself, it is VERY highly. She says "I used to be rich once" and "I used to work for Chanel." She's looking down on everyone. She doesn't even make her sales goals. She believes she can do no wrong, that sales are better when she is in the store, that she radiates joy and constantly says she wants our workplace to be "a happy, fun place." All of us agree, it is far from it. The job we've all once loved... has become hell. So much so that we have all contemplated leaving. I would love to stay and work part time when I go to finish college... but if something doesn't change, I'm leaving for good.
When she is in our store, she refuses to do physical work. She spends 6 or 7 of her 8 hours... in the office chair doing imaginary reports/eating cookies and taking 15 minute breaks that last 35 minutes, hour lunches that last an hour and a half, and has been failing to document comp time she has definitely already taken. She also does not like people to have scheduled breaks, although her's is always priority. She's left hours early numerous times, but I notice she doesn't document them fully. These are on peak days, too.
The micromanaging is frustrating. Girls are leaving in tears, part time people are leaving in droves, managers are crying, worrying they will lose their jobs over trivial matters, we are about to lose 5 out of our 8 people!! She's writing girls up for wearing flip flops (when they're doing worse things like being tardy/calling in/not showing up), having chipped nail polish (but maybe good performance), etc. Such petty things! She will interrogate you and bring you to the back of the store for practically forever and she trusts no one, and says so.
If you don't agree with her or gossip with her, she turns on you. She loved the new assistant until she disagreed about a matter of writing a girl up for wearing flip flops who's father just died a week later. All the sudden she was not to be trusted. She told us to watch her. She told me she thought she left the safe undone one morning when she put the drawers in the registers for her as a favor after a meeting since she closed the night before. It wasn't open, but the handle was "cocked" according to her although she kept mentioning "but I'm not sure." She told my DM as if she was, to give the assistant a final warning. She wanted her gone so she fabricated the story. All of the girls think she's uncomfortable to be around with shifty eyes and she scans you up and down to look for flaws in your appearance when you talk with her up close.
She got what she wanted when the assistant put in her two weeks. She told me "between you and me, I'm so happy she quit." As if she planned it. She knows a young employee's father. She would come to work like a zombie because she stays up all night. So my manager takes the liberty of regularly calling her father and relaying everything to him (including all of the store's dirty laundry) so she will be punished. That is not her place, and it is none of her business outside of work.
She works 9-6 shifts continuously for two weeks and does not schedule herself to close. She is not fair, abuses her salary position and she does not clock in and out so there is no way to trace her leaving early when she is not supposed to.
When our DM sees our turnover rate, she will probably have questions for us, we expect. We want to say the truth; it's our manager. Yet we are terrified of the consequences. We have the girls who quit to vouch for this fact, and we're all on the same page, but what the heck happens when/if we speak up? My apologies for the looooong explanation but there's just so much going on. I have not been the target of this behavior nor have I been written up but I am sick of seeing it happen to my coworkers.