How embarrassing - I actually got password spoofed and my account stolen. How can I get my Yahoo account back?
Has anyone who lost a Yahoo account to a spoofer managed to get it back? How? How long did it take?
I have filled out the form here
, and gave details of the (yahoo geocities) site housing the spoof, and asked that the email address change be undone, and the password reset. That was Monday. It's Friday now, and the spoof site has been deleted, and I have received a "Support Satisfaction Survey" which I suspect might mean that the case has been closed, but I don't have the account back.
What is the next step to take?
(Please don't suggest getting a new account or dropping this, the question is how to do I get the stolen account back.)
(I noticed that when I was emailed a receipt-confirmation copy of the information I submitted via the form, some extra information was attached to the form, like browser type, etc. Included in that was the fact that I was logged into the account that I was saying was stolen (Yahoo has a two-layer cookie security system, and I was still logged in when I filled out the form, even though I couldn't make changes to recover my account). I assumed this would demonstrate I wasn't trying to fraudulantly claim an account that wasn't mine, but I wonder if it was interpreted as suggesting the account was still in my control and nothing needed doing?)
Does anyone know Yahoo's policy for these cases?
I read elsewhere that a subpoena might be necessary. Does that sound right, and if so, how would I get one of those?