Collection Agency Here: Pay! And evidence of the bill is YOUR problem!
September 7, 2012 3:05 PM Subscribe
Hounded by a collection agency - how do I gather evidence about the actual bill in question?
posted by alex_skazat to Work & Money (6 answers total) 2 users marked this as a favorite
A collection agency sold a balance I had with T-Mobile. I've asked to see the original bill when they last called, but of course, that's a no-deal and they've asked me to talk to T-Mobile directly. This is for a bill in April. I usually don't just give money over to a collection agency, until I can first track the payments I have made through my credit card history, billing statements, etc.
What's strange is, I have T-Mobile still, same number even - I just moved my plan from a yearly contract to their pay-per-month ghetto plans. My suspicion is that there may be a accounting error: I'm getting charged for my original plan for the month I switched to the pay per month plan. I paid the first pay as you go month, and never got the bill for my monthly bill, because as far as I'm concerned, that account was closed. The T-Mobile rep. on the phone wasn't especially interested in having me switch over.
I've found T-Mobile's support service and even their website atrocious. Any tips of figuring out what went wrong and right this ship? This number has been calling me about twice a day for months. I finally decided to answer it today. It was a surprise that it was T-Mobile, since I've been happily using the pay as you go setup happily since the Spring. My guess is T-Mobile really is not very fond of this plan. I've had wait times on T-Mobiles customer service go on for hours before. It's a big headache and for the $125, I want this to be as less painful as possible, but if money isn't really owed, I don't want to owe it.