Legit? Or crappy mechanic?
August 29, 2012 10:34 AM Subscribe
Should I be responsible for auto mechanic snapping my wheel studs?
posted by el_yucateco to human relations (13 answers total) 2 users marked this as a favorite
So I took my vehicle in for inspection. They called me a few hours later to say "one of the wheel lugs is really tight, the mechanic wants to try to force it off but it may snap the stud. They said the last people who worked on it must have put em back on too tight. They asked if they should proceed, and I didnt really have anything else to say but yes. So of course, they snapped the stud.
I didnt really care too much at this point. They said it needed new rotors and brakepads, so I picked up my car and found some good parts and brought it back yesterday for them to do the work.
They call me this morning, saying once again they're having trouble getting off a lugnut, and ask if they should proceed. I remind them that they had this SAME problem the last time when they broke a stud, and they said the last one was due to overtightening... so why is this one overtightened by your own people? To this, he responds that sometimes they just get tight and stick, and then when you try to break em off sometimes the stud breaks. It was 7:30am, I really had no other choice so said whatever, do it.
So I call them back after lunch today, expecting to be able to pick up my car. Seems the other stud also broke, and they weren't able to find replacements at their normal source and so were getting new ones from the dealer.
I'm startin to get pissed at this garage. This all started because I bought a Groupon for a car inspection... stupid I know. I felt like that first lug may have just been trying to squeeze some labor $$'s out of me. Now this, after I source my own parts and bring it back in for work, and they're breaking more studs and charging me for it. Not only that, I have no idea what the "dealer price" for these parts will be, but probably more than I was initially quoted.
So this is looking to cost me at least an extra $50 on top of the inspection/brake/rotor work. I feel like its due to their incompetence, I've used De-Locker compound, propane torch, hammer, etc. to get a lug unstuck in the past and I've never broken one. I feel like this is a careless mech with an impact wrench trying to pad my bill by actively causing damage. Does the fact that they called and asked my permission to proceed in both cases mean I'm shit outta luck? At least I can still rip em apart on Google and Yelp, but I'd much rather just not pay for the damage and be able to leave happily.