How to dispute a move-out bill?
August 18, 2012 10:36 AM Subscribe
How do I go about disputing this apartment move-out bill?
posted by graymouser to Work & Money (9 answers total) 2 users marked this as a favorite
A few months ago my wife and I moved out of our last apartment (New Jersey, for jurisdiction) and into our house. We had to pay a 2-month lease breaking penalty, which we paid in full. The apartment complex sent us a bill for replacing the carpet, which we contested repeatedly via email. We claimed that there was no major damage - rips / tears / indelible stains - to the carpet, which was 3 years old. They supposedly based the charge on a 6 year lifespan, which we claimed was inaccurate, and the pro-rated math did not add up for the 6 year lifespan. We attempted to discuss this as a 5 year lifespan would have given a more realistic amount, a little more than half the bill they sent us, but this was ignored.
Now, we've got a letter from a collection agency saying we have 30 days to dispute this bill or pay it. We want to continue to dispute both the fact of the bill and its amount. What is our next step? How can we continue to dispute this bill? Also, how can I make sure the collection agency doesn't start harassing either of us by phone? FWIW, the bill is well under $1K.