Uninformed phone call recording by business.
July 23, 2012 4:59 PM Subscribe
Can a company record phone calls without notifying callers/customers? Are there any New York State or Federal laws prohibiting or regulating this? We've searched but can't find anything real specific.
posted by mrflibble to law & government (3 answers total)
The managers at my friend's store have decided to record the operator's phone calls to determine that the employees are doing the proper sales pitch. There is no automated message informing the customers that the calls are being recorded. Her store is one of a major national retail chain but as far as she knows, only the managers at her store got the bright idea to do this.