Dysfunctional, negative office is emotionally draining
July 18, 2012 7:33 AM Subscribe
I am in a negative, dysfunctional office environment with very little supervisory support for all parties involved. I have been seeking other employment but that's besides the point of this post, I would like any advice on my immediate options in this situation and how to make it any more tolerable?
posted by wannabecounselor to Human Relations (4 answers total) 1 user marked this as a favorite
Customer service sucks in my office and it breeds negativity throughout the organization. Our clients are generally very needy people and it tends to drag the front line people down. I've been in their position and felt the same frustration and exhaustion, but I always tried to say please, thank you, just a moment, have a nice day, and if I didn't know something, find out for them or give them additional resources to find out. Sure I got a little testy by the end of the really long days but it seems people here are at that level all the time.
Our office is structured so there is actually no supervision on site. I am the same professional level as two other colleagues, then there are five front-line admin level staffers. I have no supervisory responsibilities, neither do my same-level colleagues. All supervision is remotely done and we're short one supervisor position. I try to chip in and help out when I can but quickly learned that too much of this means my own work responsibilities suffer. The problem is known in the leadership (I have brought it up myself but was kind of brushed off with "oh this is just the way it's always been). I think since they don't see it every day it gets ignored in the long term.
I try to lead by example when I do see clients but it doesn't seem to have an effect. I have tried to talk to my fellow level colleague and front-line colleague who have been here the longest and they absolutely refused to change anything even though they openly admit there are problems (and complain about it all the time).
Meanwhile our fellow staffers in different departments who work in the same space are always making negative comments about our office, to us and to each other. Particularly one person who I sit very close to and has really been an emotional drain on me and a huge distraction for my work. I have tried to stay out of it for a few months now but it's really heating up again and I'm not confident I can keep holding it in.
I am part of a union but even the union representative has made negative comments about our office and staff during a union meeting and I do not feel comfortable going to them.
Do I continue to figure out little ways to demonstrate leadership and perseverance and possibly help out in the midst of this s*** storm? Or just shut my door and get my work done? Something else in between?