How to ask client's IT team for SMTP access
July 7, 2012 10:54 PM Subscribe
I'm running software on a client's server that needs to send email reports. It typically uses sendmail, but we switched the DNS over to the client's own special MX records instead of the local mail exchanger. My software can use SMTP--what do I need to know in order to ask the client's IT guy for access without looking like a complete idiot?
posted by circular to computers & internet (7 answers total)
Does the IT guy need to set up some sort of special account for me, or just hand over the SMTP credentials? Will he be willing to do so? (The software is completely above-board and needs to send email)
I've only ever used sendmail and not this SMTP stuff through a client's IT services before. Of course, I've used my own SMTP before, but this is a relatively large institution. I don't want to commit any gaffes...thanks!
(And of course, I hope this is just stupid simple and is done every day)