Locked out of Gmail
July 3, 2012 2:24 PM Subscribe
Asking for a friend: Trying to solve a Gmail lockout issue involving moving to another country, deactivating a previous iPhone, and 2-step verification. (Details within.)
posted by shakespeherian to Computers & Internet (3 answers total)
Story from my friend:
Before I moved to Kenya, I got a new laptop, and disconnected my American cell phone. I forgot that I had enabled two-step verification for my Gmail, meaning that I cannot log in from a new location without a security code which I receive on my cell phone.
When I tried to check my email- over a week ago- it told me I needed to get a security code from my phone. I clicked the ‘I don’t have my phone’ option, and filled out a form with various security questions, assuring them it was me. However, I then (inadvertently) received emails on my iPod touch when it connected with wireless internet. I then got an email (at my backup yahoo address) from Gmail, congratulating themselves on solving the problem (since they could see that I’d accessed my account.)
I responded to that email, explaining the problem- that I can’t access email from my laptop, and can’t turn off two-step verification because I don’t have my phone. I then sent a separate request through Gmail- similar to my first plea.
I thought I had disconnected my iPod from my email, but unfortunately the same thing happened two days later, and I received another email through yahoo, saying they assumed I had fixed the problem.
I have now disconnected my iPod, and will leave it that way until I can solve the problem. I need to turn off two-step verification, which Gmail tells me I cannot do without accessing my American phone.I have sent a third request, and was told that a response could take 3-5 days. This is discouraging since I use Google services for several different parts of my non profit (email, blog, calendar, docs).