We seem to be made to suffer. It's our lot in life. -- friend based tech support
May 24, 2012 7:58 AM Subscribe
Repairing friend's laptop(s). Will be nuking from space. Which Windows OS version to install? Also, failing wifi on second laptop. *sigh*
posted by jadepearl to Computers & Internet (13 answers total) 3 users marked this as a favorite
I am helping a friend with his laptop(s). Laptop 1, Lenovo Y510
, was not able to boot in safe mode even with a system disk at the local repair shop. I was able to recover the data by popping out hard drive and using testdisk. Now, I want to nuke the thing. I figured out that it came with Windows Vista Premium but he has no install disks. Here are the questions for laptop 1:
- Should I try to get a copy of Vista Premium or should I install Windows 7? If Vista Premium is the way to go where the heck do I get the CD (he actually has a vista product key)
- Will I be able to install even if a system cd was unable to boot in safe mode? If so, how?
- Since I am nuking what should I install on his PC after the nuke besides Microsoft Security Essentials?
On to, Laptop 2, Lenovo T61
, which has non-functioning wifi. People at repair shop think that it is software related due to third-party software install done at his law school. Wifi is unable to find or connect. System recognizes that there is a wifi card but software is confused and states "not on" (words of technician) though the "on" button is switched.
- How do I troubleshoot a third-party wifi set-up? Is it better to just uninstall the third-party connection software?
- Should I just say screw it, and back up his data and nuke it due to the fact the man has no idea about anti-viral protection and his machine is suspiciously slow
Thanks for the help on this. I will be monitoring to answer questions.