In Responding to Someone Being Difficult, Where is Line Between "Assertive" and "Jerk"
May 23, 2012 12:03 PM Subscribe
In Responding to Someone Being Difficult, Where is Line Between "Assertive" and "Jerk"?
posted by Jon44 to Human Relations (24 answers total) 12 users marked this as a favorite
Type of situation I'm thinking of is working with a physical therapist who aggressively insists I do some exercise I've already told them has irritated my joint. (And so complying with their instruction would almost certainly cause further injury--this happens more than you might imagine.)
This type of thing infuriates me. Here's a range of possible responses:
1) Exert all self-control I have and just look them in eye and say "I'm going to pass"
2) Breezily say "You do that, I'm going to stick with what I know is safe."
3) Say "listen, I already told you that hurt my joint. Is there anyone else here I can work with who's able to listen to patients"
The question for me is when does someone cross a line from being innocently incompetent (i.e., they need to follow some set protocol and aren't able to vary from it), versus so wildly inconsiderate as to be willing to cause harm. If it's the second, I find it almost impossible to control myself and not express irritation of some sort...