I didn't order the paint chips!
May 16, 2012 6:06 PM Subscribe
How to deal with a car dealer for problems with new car before delivery?
We agreed a purchase of a new 2012 Subaru Impreza 2.0 Touring for my wife with the local Subaru dealer here in Calgary. On inspecting the car prior to handing over the cheque for the balance of the car, we found a chip in the paint work near the rear quarter light. The chip goes down to the sheet metal, it's not huge, but it's obvious from several feet away and should have been spotted when they were prepping the car for delivery.
The sales guy we talked to (the sales guy I agreed the sale with was on a day off) said that they could either fix the chip or they could get us a new car. I rejected the car and asked them to get the sales guy call me to discuss tomorrow morning. My somewhat cynical view is that they likely spotted it and hoped we wouldn't see it before we drove it off the lot.
What are our options on what we can ask for in terms of remediation? I've already told the finance manager that I don't expect any stocking fee for a new car, and expect something in return for my patience in resolving the issue since we're in a rental car until we can get the new car and have to make repeated trips to the dealer etc. My company is paying for the rental until the end of the month as part of my relocation, but it's a hassle I wasn't expecting.
Am I being reasonable in rejecting the car or should I let the dealer try and fix the chip?
Thanks in advance for the sanity check.