I'm sorry, I can't recommend your product.
April 20, 2012 12:09 PM Subscribe
How do I politely tell a company that I didn't like their product and don't want to review it?
posted by joyeuxamelie to work & money (34 answers total) 2 users marked this as a favorite
I author a blog where I sometimes review skin care and cosmetic products. A small company that I used to purchase non-skincare items from sent out an email to its customers announcing the launch of a new skincare item made by them. They asked if there were any bloggers who would like to test out the item. I replied that I'd be happy to try it out and they sent me a full size, 1oz, bottle of it.
One of the things that they ask for is a review of the product within 3 weeks. I'm fine with that, so I started trying out the product the day I received it.
However, the product is not that great at all. In fact, I'd rather NOT use it. It doesn't do what it claims to, smells a bit strange (it took quite some time to adjust too, but it still isn't a pleasant, or even herbal/medicinal, smell), and just isn't a good product overall. Even the packaging is not good -- the label has a typo, the bottle is unattractive, and the dispensing mechanism isn't fine enough for this type of product.
The product itself isn't terrible -- I mean, it didn't break me out, cause a reaction or allergy or anything adverse, even when I tried it out like 9 or 10 times. But it's not something I could see any reason to include in my daily skincare routine, mostly because it doesn't do anything. It's the type of product where once you apply it, you should see a difference. But I don't see any.
They are a very small company, probably run by only two or three people, that makes handmade skincare products, like people do on Etsy. I don't want to post a negative review about their product, because I'd feel bad about "ruining" their business. I'd rather just not post a review at all.
How can I politely tell the company that I wasn't impressed with the product and don't want to review it anymore? I feel like it's difficult for me, because I'm not thinking about them as a COMPANY, but just a small group of people trying to make it. I don't want to hurt their feelings! I also feel bad, because even though my blog is pretty small and they wouldn't be getting *that* much return, they still sent me the item to review.
Also, I was thinking about including in my email some of the reasons why I didn't like the product, so that maybe they could improve it and come up with a better one in the future. But I'm wondering if that would just be adding more salt to the wound. :(