Is it legal to withdraw online payments without notifying the consumer?
March 25, 2012 11:19 AM Subscribe
Is it legal for a company to withdraw online payments from my account without notifying me first?
posted by anonymous to Law & Government (12 answers total)
I live in Massachusetts and have monthly online payments set up for my gas bill, which is generally between $10-$20. I usually receive an email notifying me that my invoice is ready to be viewed, and then a later notification informing me that the payment has been processed. Recently I checked my bank account and found that I had been charged close to $300. I received no notification or invoice for this payment, and when I called the company I was informed that my monthly payments were "estimated" and that the large payment was based on the actual meter reading -- which, as far as I can tell from my communication with the company, I was not informed of. Do I have any legal recourse here?