How do I get my traction control fixed?
January 24, 2012 12:08 PM Subscribe
How do I convince the dealer to fix my car? Lonnnng explanation inside
posted by clarkstonian to Technology (17 answers total) 2 users marked this as a favorite
I drive a 2007 Saturn Aura - roughly 45,000 miles on it. When I bought the car (new), the airbag light came on repeatedly. I took the car in for servicing. They came back and told me the onboard computer said there was nothing wrong with my car - that it was "water on the seat - ignore it." Four years later, and after many, many, many trips to different dealerships, they found out that the airbag and the passenger seat had been improperly installed - it had never functioned. They repaired it. Fortunately, I was never in a wreck, so at least theoretically, no harm, no foul.
However, the larger problem was that the car's diagnostic computer does not work. It doesn't record anything. It never has.
Now, my traction control stops working intermittently. Worse, the car seems to skid, or slip, on dry pavement. The car's diagnostic computer does not record when the "service traction control" light comes on.
I took the car to a local dealer. They told me there's nothing wrong with it. There's nothing wrong with the onboard computer, there's nothing wrong with the traction control. To quote the service guy - "Your car works perfectly." I was told the exact same thing when the airbag was malfunctioning. Obviously, there's something wrong with the car's computer, since it didn't record any problems with the airbag. These are serious safety issues, and they're blowing me off.
OnStar was able to record the traction control codes one time - but what the dealership is saying is, the codes have to come from the car's computer, and there are no codes coming from the computer, and the computer works perfectly. Again, to quote, "Who would you rather trust? Some guy in India or me?" Well, actually, I trust myself. I've seen the "service traction control" light come on, and I've felt the car skid repeatedly. And, I went round and round for four years, trying to make them fix my airbag. Clearly, the onboard computer doesn't work, or it would have recorded the hundreds of times the "service airbag" light came on.
By refusing to repair the car's onboard computer - or even acknowledge there's a problem, they can ignore every other problem that crops up with my car. In a wreck, there would be no record at all that the traction control is squirrelly.
There is a known issue with the transmission - these 2007 Saturn Auras don't go into park when they're supposed to - could this be related?
The car is under extended warranty for another 7 1/2 months.
What do I do?