USPS insurance appeal?
November 21, 2011 5:15 PM Subscribe
Appealing a claim denial from the USPS?
posted by kaszeta to Work & Money (6 answers total)
Background: sent an expensive item to a friend in Chicago that is damn near impossible to damage (long story, but it was a large tungsten block). Despite this, packed it in several inches of foam, and insured it for $1000 (mostly in case they lost it).
Well, the USPS abused the hell out of the package, and ended up breaking the corners off of it. Repair/replacement cost is way over $1000, but I figured I should at least get the $1000 from them. Filed claims documenting the packaging, the replacement value, etc online on October 13th. Checked on it's status every few days, and until November 15th, it was still "status pending". Never heard anything from the USPS.
On November 19th, I found from the recipient that the USPS had sent a letter, dated October 18th, but *not received by her in the mail until November 19th* that she needed to bring the item in for inspection, and if not completed in 30 days, they'd close the claim. Sure enough, my status is now "claim closed."
My local post office says the decision is not appealable. Searching the web, it appears I can file an appeal online, but there's no clear process, and the web links are broken. There is a postal mail address, however
Any advice other than writing a letter and document, document, document?