(NB: All relevant photos can be viewed here
A couple of weeks ago Mr. enlarged and I enlisted the help of a local, highly-rated moving company for a same-city move. Overall, we were pleased with the movers -- they worked quickly and came in well under budget. But they didn't use any furniture pads (despite having them piled up in the moving truck). For most of our furniture, which was mostly secondhand IKEA stuff that was already scuffed up, this was okay, but they wound up leaving a pretty deep gouge
in the top of our solid wood dining room table (also from IKEA, but probably the nicest piece of furniture we owned).
A few days later we called the moving company and explained the problem; they were extremely responsive and came within an hour to pick up the table and take it to their woodworker. They considered just paying us for a replacement, but ultimately decided that the woodworker could easily repair it at a much lower expense.
Today they delivered the table (I was out of the apartment when it arrived), and... I am not pleased
. On top of the filled-in gouge, the woodworker appears to have painted an archipelago of large fake "knots" that look nothing like the other knots in the tabletop (and one of which spans multiple planks of wood). It looks extremely obvious to me, like someone drew a bunch of turds on the tabletop with a brown sharpie. I think it looked better with a huge scratch in it than it does now that it has been "repaired." Mr. enlarged thinks it looks fine and didn't even notice the fake knots until I pointed them out.
The table hasn't been sold by IKEA in a long time, but probably cost in the $200-250 range when it was purchased; now the closest thing IKEA sells (we have chairs in a matching stain and so I don't want to buy just any old table) is a similar-looking but slightly nicer (expandable) table for $300. (Our entire bill for the move was around $300, which makes me feel a little ridiculous for rocking the boat about this.)
So, my questions:
-Does this repair just seem obvious to me because I was looking for it? Does it actually look fine to the impartial observer?
-Is this really the best that a skilled woodworker could do, given the damage?
-Should I be pursuing this further with the moving company? They are licensed and insured, but we didn't pay for insurance beyond the default $.30/lb coverage. Regardless, they have been very responsive so far, and have many ridiculously positive reviews on Yelp.