How long must I wait?
August 25, 2011 7:12 PM Subscribe
Is it reasonable for it to take over a week for my doctor's office to get back to me about an MRI?
I somehow hurt my arm rock climbing. I took a break for a few weeks, and when the pain didn't go away, I went to one doctor, who said it was a tricep strain and send me to physical therapy. I wasn't real sure of this diagnosis as I didn't seem to have significant weakness (i.e. I could still climb the hardest thing I had ever climbed -- it just hurt), but I decided to go with it. As soon as I started physical therapy, the pain moved into my shoulder. Still, I continued to go to physical therapy for the prescribed six weeks, with basically no reduction of pain. So I called the doctor up, and she recommended more physical therapy. I decided to get a second opinion, so I went to another doctor last Wednesday morning. He thought it was probably bursitis but maybe a muscle strain, and said that he could either give me a shot of steroids, or look at an MRI and be sure what was going on, but not both as the shot would give confusing results on the MRI. I decided to go with the MRI.
[probably the important part]
He handed me a prescription for the MRI, and said his office would take care of having it approved by my insurance (United HealthCare, don't recall what plan but I can go to any doctor including specialists without any sort of preapproval). His office said they would call me and tell me when/where I could go. I called them on Monday to confirm that I wasn't lost in the system, and they said that they had a backlog and would get to me when it was my turn. So now it's more than a week later, and no call.
Is it reasonable to wait more than a week on this? Is there a better way to get this MRI approved?