Can you get your money back after placing a deposit for an RV?
June 27, 2011 4:29 PM Subscribe
Saw a perfect RV at a well respected lot a week and half ago, put half a deposit down, did the paperwork, gave them the rest of the deposit 3 days later when we did a test drive. Spoke to them a day later. Now they won't return any of our phone calls for a week and we need to figure out what to do next.
posted by Vaike to Travel & Transportation (10 answers total) 1 user marked this as a favorite
We 'bought' it at a "Super-Sale, come one down!" type of event at a dealership that has an A+ rating with the BBB, and has received some awards. They offered to install a satellite system for us, written into the sales contract. Unfortunately they misunderstood, thinking we needed a television satellite system when we actually need an internet system (which costs much more). No problem, we would just add the balance onto the financing.
One problem is that their service department is unfamiliar with this type of system and had to research it. We don't even know if they are able to install it. I would imagine they need to do that before they work the rest of the financing.
I spoke to financing once and they said it was no big deal, it would just be an extra $xxxx added on to the bill. But we never got a confirmation on how much exactly it will be. We also don't know if they can even put it on. We don't know if they have started the financing process. We don't know anything at all, really, for the past week.
Everyone we have spoken to says that they will call us right back. They don't. At this point, there is another dealership with the exact same rv, who know about internet access satellites as well. The price might be a bit more, but I would be happy to just go and give them my money.
So, my question is what to do next? Is there a way to get our money back? Or, what is the best way to escalate this so they actually put the deal through (hell, maybe it has gone through and we have no idea)? Who is the person to speak to next? (I have left messages with managers, etc.) What is the most effective way to get these people to move one way or the other? (or even just call us back!)
Or, is this just normal?
Any advice would be appreciated. We just feel really frustrated, going into feeling like we are being taken for a ride at this point.