Hey let me look at that for ya!
June 10, 2011 9:18 AM Subscribe
Windows Server 2008: Tech support advice needed! What are the options for helpdesk staff to remotely control client computers? Details inside.
posted by Funmonkey1 to Technology (10 answers total) 2 users marked this as a favorite
I am Global Strategy and Governance manager and therefore really have no clue when it comes to IT operations. Our infrastructure is based on Server 2008 R2 and everything works as it should --- users can connect to the server, shares work, GP policies are in effect, Exchange 2010 SP1 runs awesome.
What I don't understand is that we need to invest money to be able for support teams to remote access client computers (all Win 7 Pro) when handling tickets. I thought it was just an admin clicks on a computer to remote access, takes over the screen and helps the user.
New Operations Manager seems to love investing in technology, but I just don't see that we need extra servers for this, etc....Our infrastructure should be robust enough.
is the business forced to invest more money just to have the latest and greatest?
Are we missing 3rd party software components? I am asking the hivemind because I have a hunch (that could be entirely wrong).