Where can I find an IT support refresher course?
May 19, 2011 12:56 PM Subscribe
I need to brush up on and refresh my memory of various topics in the area of IT technical support for an interview. Can you help?
posted by karizma to computers & internet (5 answers total) 4 users marked this as a favorite
So after over a year of unemployment, I have been fortunate enough to earn a phone interview for an IT technical support analyst position. Yay!
The position is basically a tier II help desk support and desktop support role in a Microsoft-centric company. Duties in general would consist of assisting users with technical problems or questions involving Windows, Office, network connectivity, and PC hardware. Other duties and projects are likely to include a Windows 7 migration, hardware refreshes, browser upgrades, etc.
While I have done this type of work in the past, I have been unemployed for over a year and have not been "thinking" computers, hardware, software, etc. much during this downtime. I'm rusty, I need to brush up, and I'd to feel more confident in my knowledge going into the interview.
I would love to get your suggestions on websites I should check out to refresh my memory on supporting Windows (XP thru 7), Office, PC hardware, networking, etc. The more current, the better. I would be especially interested in sites that offer "cheat sheet" or Cliffs Notes-style guides since I have only about a day to prepare.