Not so Incredible anymore
April 14, 2011 4:38 PM Subscribe
I broke my smartphone, what should I do?
It's an HTC Incredible. I dropped it screen-first onto asphalt. The outer screen surface is intact but long cracks are visible underneath. When I press the button to wake up the phone, no picture appears on the blank screen but I a few pixels light up where the cracks are, along with a horizontal stripe of green near the top. I tried calling it from another phone and it rang (well, vibrated, not sure if the sound is broken too).
This just happened a half hour ago. I haven't contacted my carrier (Verizon) yet but thought I'd check with AskMe. Have you been in this situation before? Should I pursue repair or replacement? Money's very, very tight right now and the thought of purchasing a new one at full price scares the crap out of me. I'm not sure if this one's under warranty; I need to dig through my paperwork and figure that out. I've had it since July of last year. I won't be eligible for a discounted phone upgrade until next March.
Any wisdom you can offer would be terrific, I've never been in this predicament before.