The art of schmoozing
April 6, 2011 11:34 AM Subscribe
My company is hosting a private convention for clients next week, and my assigned tasks are to 1) attend all sessions and 2) chat up clients as much as possible. I could use some pointers on how to do the latter.
posted by anderjen to Work & Money (7 answers total) 12 users marked this as a favorite
I feel incredibly dumb having to ask this, but having never been in a client-facing position and being relatively new to the company has me feeling tongue-tied already. I've only been at my job for a few months and am still learning all the ins and outs about the company itself, the industry, and our client base.
So, with those limitations in mind, how do I best mingle and chat with clients about whom I know very little? What kinds of questions can I ask them without coming off as a total ignoramus? How can I carry my end of the conversation when I'm not sure I'll know enough about what they're talking about to respond intelligently?
My company is in consumer and market research, if that's relevant. Any suggestions gratefully accepted!