Walmart gave away my paid-for TV to someone else
January 19, 2011 2:04 PM Subscribe
Does anyone have any advice? A week ago I bought a $450 TV via Walmart and got it sent to a local store in Maryland via its site-to-store service. I was going to pick it up this weekend when I'm renting a truck to move into a new apartment. However when I checked the website yesterday it had stated that it has already been collected by me last Saturday. I did not pick the TV up.
I have an email saying that it arrived at the store on Friday 14th. The website states that I collected it Saturday 16th. I called the store manager as soon as I noticed something was up. His first response was that was impossible - after all, for someone to do that they would need to have the the order number and my name. I told him that it's not outside the bounds of possibility for someone with access to the system to pass these details on to a friend and for them to mock up an email and fake ID. He reluctantly said he'd start an investigation.
I just called now and the same store manager said that they've got the footage of whoever picked up my TV - he's "caucasian, with dark hair, wearing a kind of sweat suit with black and white sleeves" apparently. It's definitely not me anyway. They have the security footage of him getting to the site-to-store desk and showing the guy on the desk some ID, then the employee handing over the TV, which was wheeled out of the store.
The manager has essentially said that's the end of it - there's nothing more they can do. I told him I can rent a car and come down to the store and prove that whoever that guy was, he's not me and according to the order I'm the only one permitted to pick up the TV. He's just not interested. He also will not entertain the idea that one of his workers, particularly the one seen handing the TV over to not-me, could be in any way involved in a crime. According to him this has never happened before, no way, and if someone were to commit this kind of ID fraud surely they'd go for something easier than a TV?
I'm kind of stuck what to do now. What do you suggest? Go to the MD police? Anyone know what department at Walmart's head office might be able to help with this? And anyone have a number for the relevant department? The store manager would only give me the 1-800-WALMART one.