It costs HOW much when it was repaired under recall?
December 31, 2010 3:56 PM Subscribe
Should I try to negotiate this car repair bill? If so, how?
posted by vers to grab bag (14 answers total) 1 user marked this as a favorite
I'll try to keep this short and answer any questions that come up.
My car was stalling while driving; yes, stalling in traffic causing dangerous situations. It was pretty random with no easily discernible pattern.
Took car to the Volvo-specialist garage I've trusted for almost 20 years. We (they) started on a long road in replacing parts in an attempt to fix the problem.
Eight garage visits and a couple months later, multiple parts replaced (air sensor, fuel sensor etc.), days without a car, car still stalls in traffic. I finally get frustrated and search online.
And find that there's a recall on my car with this symptom (there's also a similar issue that hasn't had a recall issued yet). I print both out and bring them to my garage and ask if these have been ruled out yet. The owner says, oh! this could be it, but the car will need to go to the dealer for the fix. They take the car to the dealer, it is fixed at no charge because of the recall, and return the car to me. The car is now running fine, no issues. Terrific, right?
But. Garage wants to charge me over 1200 dollars for the parts and labor I didn't need. They didn't know about the recall from 2007, even though they work on Volvos only.
I have not been in this situation before. I would like to do the right thing, and I would like to maintain a workable relationship with the garage if I can because of our long business relationship. But I am not feeling good about how they have handled the issue or the amount due. Do I suck up and pay (and take my business to other limited options) or is there a way to successfully negotiate this for both sides?
All advice welcome.