XBox security questions
December 30, 2010 3:13 PM Subscribe
How exactly does XBox account security work? Our 360 was stolen in November. We haven't bought a replacement yet, but we did change the password on the Live account associated with the console immediately. We just noticed that within the last few days, our gamertag has logged on and has been playing games, buying avatar items with points we already had, etc. WTF?
posted by kmz to technology (3 answers total)
Googling seems to indicate that changing your account password doesn't affect autologin on the console itself, which seems to be a pretty big security failure, but whatever. Could they also purchase more points with the associated credit card? They haven't yet, or done anything else that actually requires a credit card transaction. We're trying to get the local police to call Microsoft so they can get an IP and trace the console to a physical location, so we don't want to completely disable the account yet, but if that fails, how can we get our account back? Is there any process that will allow us to keep our gamertag while making them unable to access it?
Also, has anybody here successfully tracked a stolen XBox? XBox customer service gave us a number to call, but apparently only law enforcement or lawyers are supposed to call it, and the local PD hasn't called us back yet.