"I want to talk to management to ... um ... "
December 10, 2010 6:05 PM Subscribe
Please help me achieve more than arm-waving and general grarring when I talk to my apartment management company tomorrow (or, should I even bother talking to them?).
posted by DingoMutt to home & garden (6 answers total) 1 user marked this as a favorite
Maintenance workers came by my apartment today while I was out to begin work on a leak and hole in my bathrom ceiling - and left a disgusting mess. I returned to find a 1-foot square hole ripped in the ceiling (with some sort of blackish vegetative mass dangling out one corner), along with a filthy wet towel left on a book of mine, and black mold-looking debris and ceiling bits all over everything. They were also apparently using our dog's crate (which is in the bedroom, right outside the bathroom) as a shelf, leaving the toilet tank lid on it despite the fact that our dog was in the crate at the time. No note was left indicating when anybody would be back, but given that I got home around 7pm it was clear that they had left everything for me to clean up - and given the management company's track record I wouldn't be at all surprised if it's a week or more before someone returns to patch the hole in the ceiling.
I took what pictures I could and then sent a message via the apartment complex's "Contact Us" form detailing the condition I found the bathroom in. I said I wanted to speak with someone about this ... but now I'm not entirely sure what my goal should be in such a discussion.
I suppose at the very least I want someone to know what happened in the hopes that it doesn't occur again, but is this even worth it? Assuming it is, do you have any advice as to how I should approach this discussion? Despite my comment above about arm-waving and grarring, and despite my cumulative frustration over many poor interactions with management staff since the current company took over, I do realize I need to remain calm and businesslike ... I guess I'm just not entirely sure now what I ought to be saying.
FWIW, I'm in South Carolina, although I'm more interested in addressing the matter as a customer service issue rather than a legal/tenants rights one ... I just want to be able to make maintenance requests without having to worry about what I'll return home to in the future. If you have ever been through a situation like this and/or have any advice in terms of things I ought to cover when I talk with management (or whether I should just drop the matter altogether), I would appreciate it.