phishing home security system emergency contacts
November 28, 2010 12:47 AM Subscribe
My parents just got a weird call about 30 mins ago (11:50pm). They were getting ready for bed, so my sister picked up.
The person on the other line identified herself as "Robin" from ADT. She wanted to speak to my parents (naming them by name), saying that they're emergency contacts for one of their customers. My sister was confused because she didn't know what ADT is. My sister asked, what is ADT? Robin responded that they're a security system. My sister then asked who the customer was. Robin replied by asking whether my sister was my mom (naming my mom's name). My sister said no, this is their daughter. At this point, my sister asked Robin to repeat her request again, and handed the phone to me, but when I said "Hello?" Robin had already hung up.
*69 didn't work. I called ADT and explained what had just happened. They said my parents' number isn't listed anywhere in their system as anyone's emergency contact. They also don't call to verify emergency contact info. They suggested that perhaps the caller was trying to phish for information.
But now we're wondering, what kind of phishing scheme is this? I was thinking that maybe they saw a house on our street with an ADT system, and were calling OTHER houses to try to find an emergency contact in the hopes of obtaining the security system code. Or were they actually trying to get something more from my parents?
Secondly, did Robin get any useful information from the fact that my sister confirmed that my parents are associated with the number they dialed, and that they have a daughter?
How on earth did they get my parents' number anyhow? They pay money to their phone company to NOT be listed, and are generally diligent about not associating their names with their phone number, unless absolutely necessary.
Any feedback would be appreciated. Thanks!